with Mike Butts

Customer Service & Sales – basic customer service professional development program designed for the counter/retail salespeople, yard employees, or anyone in your operation who encounters a customer. We cover development of customer service skills, understanding what the customer expects and how to exceed those expectations, along with basic sales knowledge.  This popular program will move this group of individuals head and shoulders above the big box competitors, and will leave them enthusiastic and proud about serving their customers better than anyone else.

DATES & LOCATIONS:

East Lansing, MI  – December 5

Kellogg Hotel & Conference Center
210 S. Harrison Road
East Lansing, MI 48824

Indianapolis, IN – December 7

MBSA Conference facility
9100 Purdue Road
Indianapolis, IN 46268

SCHEDULE:

9:00 AM – Registration and refreshments
10:00 AM – Course begins
12:00 – break for lunch on your own
1:00 – Resume course
4:30 PM – Wrap-up

FEES:

MBSA members – $ 195.00
Future members – $ 395.00

ABOUT THE INSTRUCTOR, Mike Butts

With over 30 years serving the LBM industry, Federated Associations and various buying groups, Mike brings real-world experience across a broad range of skills, directly to your organization.

Mike has been a member of the ProSales Magazine editorial advisory board and a contributing editor since 1999. In fact, he is the 2nd longest serving member of the ProSales team. His monthly column “New Dimensions” is frequently copied and passed-around lumberyards across the country. Mike is a frequent speaker at leading industry events and the author of several trade publications including “Key Issues for Installed Sales” which is widely regarded as the roadmap for a successful installation services program.